You do not need to be a qualified accountant to offer financial support and you do not need a great deal of technical knowledge to help organizations to manage their ICT better.

In terms of ICT accessibility is about making sure services and information can be used by a wide range of people. It is also about making adjustments to computer equipment to enable staff, volunteers and service users to be more productive.

You can pay-as-you-go by the hour or take out a contract. What you pay depends on what you need, the supplier, the number of computers you have, the level of support offered, your own capabilities and your location.

Online information such as the ICT Knowledgebase is a great resource but sometimes a book is better. User-friendly options such as Dummies Guides are handy as a reference, as well as for learning new skills.

It’s a well-worn phrase, but does it really work? Before calling for help turn your machine off for 30 seconds and then restart. This may well resolve the issue you were having because closing down your computer shuts all running services and processes, whilst starting up restarts these services and process in the right order.

If your computer starts running slowly, or takes a long time to start up, it probably needs some attention. You may be able to do quite a lot yourself, or may need to ask for technical help.