Answers for Troubleshooting

How can I help other groups with their ICT problems? (Video)

You do not need to be a qualified accountant to offer financial support and you do not need a great deal of technical knowledge to help organizations to manage their ICT better.

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What does accessibility mean?

In terms of ICT accessibility is about making sure services and information can be used by a wide range of people. It is also about making adjustments to computer equipment to enable staff, volunteers and service users to be more productive.

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How much should we pay for technical support

You can pay-as-you-go by the hour or take out a contract. What you pay depends on what you need, the supplier, the number of computers you have, the level of support offered, your own capabilities and your location.

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Which books can help me with my ICT?

Online information such as the ICT Knowledgebase is a great resource but sometimes a book is better. User-friendly options such as Dummies Guides are handy as a reference, as well as for learning new skills.

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Why do IT people tell me to turn it off and turn it on again?

It’s a well-worn phrase, but does it really work? Before calling for help turn your machine off for 30 seconds and then restart. This may well resolve the issue you were having because closing down your computer shuts all running services and processes, whilst starting up restarts these services and process in the right order.

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Why is my computer running slowly?

If your computer starts running slowly, or takes a long time to start up, it probably needs some attention. You may be able to do quite a lot yourself, or may need to ask for technical help.

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Produced by the Regional ICT Champions who were a Capacitybuilders funded project coordinated by NAVCA from 2008 to 2011