It’s important for senior managers and trustees to ensure good governance and management policies are in place covering legal responsibilities such as personal safety, data protection and health and safety. They must also help develop and implement strategic ICT plans to ensure the organisation has the resources and support it needs.
The ICT Champions have [...]

Development workers offer a great deal of help to groups by recognising a need to plan properly, encouraging people to budget properly when fundraising and being aware of suppliers who are trusted by other people in your local networks.
Some development workers may not be confident about ICT, and may not have detailed technical skills, but [...]

An Accidental Techie is the person everyone turns to when their computer goes wrong. They may not have any IT qualifications, or have anything about IT support in their job description, but they know the answer to common problems.

You do not need to be a qualified accountant to offer financial support and you do not need a great deal of technical knowledge to help organizations to manage their ICT better.

Most staff, volunteers or trustees need to be happy using a mouse, saving and retrieving files, working with different programmes, turning a computer on and off, sending and receiving emails, writing, printing and saving documents in a word processor and looking things up on the internet.

An Acceptable Use Policy includes guidelines and procedures explaining how you expect staff, volunteers or clients to behave when using your computers. It may link to legal issues, health and safety, staff discipline or financial management.

Mail merge is when you add names and address details to a printed letter or email, and may be used to personalise each message. It is helpful for contacting members or supporters in a personal way and can save you time.