<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>ICT Champions &#187; Technical Support</title>
	<atom:link href="http://www.ictchampions.org.uk/FAQs/technical-support/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.ictchampions.org.uk</link>
	<description>Helping meet the ICT needs of the Third Sector</description>
	<lastBuildDate>Wed, 08 Dec 2010 16:55:43 +0000</lastBuildDate>
	<generator>http://wordpress.org/?v=</generator>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
			<item>
		<title>How do I learn about what kind of support I need to get the most from my ICT?</title>
		<link>http://www.ictchampions.org.uk/2009/06/how-do-i-learn-about-what-kind-of-support-i-need-to-get-the-most-from-my-ict/</link>
		<comments>http://www.ictchampions.org.uk/2009/06/how-do-i-learn-about-what-kind-of-support-i-need-to-get-the-most-from-my-ict/#comments</comments>
		<pubDate>Mon, 29 Jun 2009 13:02:28 +0000</pubDate>
		<dc:creator>PaulWebster</dc:creator>
				<category><![CDATA[Accidental Techie]]></category>
		<category><![CDATA[All Questions]]></category>
		<category><![CDATA[Free and Low Cost]]></category>
		<category><![CDATA[Hardware]]></category>
		<category><![CDATA[Passwords]]></category>
		<category><![CDATA[Planning]]></category>
		<category><![CDATA[Software]]></category>
		<category><![CDATA[Technical Support]]></category>
		<category><![CDATA[Viruses]]></category>
		<category><![CDATA[Workshops]]></category>

		<guid isPermaLink="false">http://www.ictchampions.org.uk/?p=529</guid>
		<description><![CDATA[Most staff, volunteers or trustees are not ICT experts and at times may need help to get the most from equipment, a website or database..
Help may come from a volunteer, someone in the staff team with technical knowledge, a staff member with ICT support in their job description, or a paid-for contractor or consultant. Sometimes [...]]]></description>
		<wfw:commentRss>http://www.ictchampions.org.uk/2009/06/how-do-i-learn-about-what-kind-of-support-i-need-to-get-the-most-from-my-ict/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>What kind of support do I need to get the most from my ICT?</title>
		<link>http://www.ictchampions.org.uk/2009/06/what-kind-of-support-do-i-need-to-get-the-most-from-my-ict/</link>
		<comments>http://www.ictchampions.org.uk/2009/06/what-kind-of-support-do-i-need-to-get-the-most-from-my-ict/#comments</comments>
		<pubDate>Fri, 19 Jun 2009 13:28:48 +0000</pubDate>
		<dc:creator>PaulWebster</dc:creator>
				<category><![CDATA[Accidental Techie]]></category>
		<category><![CDATA[All Questions]]></category>
		<category><![CDATA[Planning]]></category>
		<category><![CDATA[Technical Support]]></category>

		<guid isPermaLink="false">http://www.ictchampions.org.uk/?p=480</guid>
		<description><![CDATA[Most staff, volunteers or trustees are not ICT experts and at times may need help to get the most from equipment, a website or database.
Short-term help. As problems occur, in troubleshooting, quick fixes, short-cuts, reminders, contact with external suppliers or volunteers.
Medium-term help. Routine tasks, such as back-up, security, software, password management, file management, inventory and [...]]]></description>
		<wfw:commentRss>http://www.ictchampions.org.uk/2009/06/what-kind-of-support-do-i-need-to-get-the-most-from-my-ict/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>What is an Accidental Techie?</title>
		<link>http://www.ictchampions.org.uk/2009/05/what-is-an-accidental-techie/</link>
		<comments>http://www.ictchampions.org.uk/2009/05/what-is-an-accidental-techie/#comments</comments>
		<pubDate>Wed, 27 May 2009 12:04:05 +0000</pubDate>
		<dc:creator>scipmark</dc:creator>
				<category><![CDATA[Accidental Techie]]></category>
		<category><![CDATA[All Questions]]></category>
		<category><![CDATA[Technical Support]]></category>
		<category><![CDATA[Training]]></category>

		<guid isPermaLink="false">http://www.ictchampions.org.uk/?p=381</guid>
		<description><![CDATA[An Accidental Techie is the person everyone turns to when their computer goes wrong. They may not have any IT qualifications, or have anything about IT support in their job description, but they know the answer to common problems.
Many organisations rely on an Accidental Techie for technical support. They may also make purchasing decisions, offer [...]]]></description>
		<wfw:commentRss>http://www.ictchampions.org.uk/2009/05/what-is-an-accidental-techie/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How can I help other groups with their ICT problems? (Video)</title>
		<link>http://www.ictchampions.org.uk/2009/05/how-can-i-help-other-groups-with-their-ict-problems/</link>
		<comments>http://www.ictchampions.org.uk/2009/05/how-can-i-help-other-groups-with-their-ict-problems/#comments</comments>
		<pubDate>Wed, 27 May 2009 12:01:14 +0000</pubDate>
		<dc:creator>scipmark</dc:creator>
				<category><![CDATA[All Questions]]></category>
		<category><![CDATA[Budgeting]]></category>
		<category><![CDATA[Development Workers]]></category>
		<category><![CDATA[Free and Low Cost]]></category>
		<category><![CDATA[Technical Support]]></category>
		<category><![CDATA[Training]]></category>
		<category><![CDATA[Troubleshooting]]></category>
		<category><![CDATA[Workshops]]></category>

		<guid isPermaLink="false">http://www.ictchampions.org.uk/?p=377</guid>
		<description><![CDATA[You do not need to be a qualified accountant to offer financial support and you do not need a great deal of technical knowledge to help organizations to manage their ICT better.

 
Many development workers and other people in the third sector offer advice and support to staff and volunteers from other organisations.
They may not [...]]]></description>
		<wfw:commentRss>http://www.ictchampions.org.uk/2009/05/how-can-i-help-other-groups-with-their-ict-problems/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Where can I get advice and support with my ICT?</title>
		<link>http://www.ictchampions.org.uk/2009/04/where-can-i-get-advice-and-support-with-my-ict/</link>
		<comments>http://www.ictchampions.org.uk/2009/04/where-can-i-get-advice-and-support-with-my-ict/#comments</comments>
		<pubDate>Mon, 06 Apr 2009 12:39:55 +0000</pubDate>
		<dc:creator>scipmark</dc:creator>
				<category><![CDATA[All Questions]]></category>
		<category><![CDATA[Buying]]></category>
		<category><![CDATA[Free and Low Cost]]></category>
		<category><![CDATA[Money Saving Tips]]></category>
		<category><![CDATA[Planning]]></category>
		<category><![CDATA[Technical Support]]></category>

		<guid isPermaLink="false">http://www.ictchampions.org.uk/?p=123</guid>
		<description><![CDATA[When computers stop working it can be difficult to know what’s gone wrong, let alone how to fix it. Whether you work from home on a single computer or rely on a network of computers on multiple sites, it is important to think about how you tackle ICT problems when they arise. Options include:

 Colleagues [...]]]></description>
		<wfw:commentRss>http://www.ictchampions.org.uk/2009/04/where-can-i-get-advice-and-support-with-my-ict/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How can I keep my copy of Microsoft Windows up to date?</title>
		<link>http://www.ictchampions.org.uk/2009/04/how-can-i-keep-my-copy-of-windows-up-to-date/</link>
		<comments>http://www.ictchampions.org.uk/2009/04/how-can-i-keep-my-copy-of-windows-up-to-date/#comments</comments>
		<pubDate>Mon, 06 Apr 2009 12:07:05 +0000</pubDate>
		<dc:creator>scipmark</dc:creator>
				<category><![CDATA[All Questions]]></category>
		<category><![CDATA[Free and Low Cost]]></category>
		<category><![CDATA[Security]]></category>
		<category><![CDATA[Software]]></category>
		<category><![CDATA[Technical Support]]></category>

		<guid isPermaLink="false">http://www.ictchampions.org.uk/?p=119</guid>
		<description><![CDATA[If you use Microsoft Windows™ it is vital that you keep it up to date to prevent attacks from viruses and ensure best performance. Use the Microsoft update service to automatically check for updates and download and install the software required.
Many computers don’t update because the default time to check is 3.00 am, when they [...]]]></description>
		<wfw:commentRss>http://www.ictchampions.org.uk/2009/04/how-can-i-keep-my-copy-of-windows-up-to-date/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>How often should I scan my computer for viruses?</title>
		<link>http://www.ictchampions.org.uk/2009/04/how-often-should-i-scan-my-computer-for-viruses/</link>
		<comments>http://www.ictchampions.org.uk/2009/04/how-often-should-i-scan-my-computer-for-viruses/#comments</comments>
		<pubDate>Mon, 06 Apr 2009 11:49:29 +0000</pubDate>
		<dc:creator>scipmark</dc:creator>
				<category><![CDATA[All Questions]]></category>
		<category><![CDATA[Data Protection]]></category>
		<category><![CDATA[Security]]></category>
		<category><![CDATA[Software]]></category>
		<category><![CDATA[Technical Support]]></category>
		<category><![CDATA[Viruses]]></category>

		<guid isPermaLink="false">http://www.ictchampions.org.uk/?p=117</guid>
		<description><![CDATA[Anti-virus software works by comparing individual files with a list of known viruses. The list is usually updated at least every day by connecting to an online database which monitors the latest threats.
You should scan all your files at least weekly as part of your housekeeping routine.
Most software checks every file you download from the [...]]]></description>
		<wfw:commentRss>http://www.ictchampions.org.uk/2009/04/how-often-should-i-scan-my-computer-for-viruses/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How much should we pay for technical support</title>
		<link>http://www.ictchampions.org.uk/2009/04/how-much-should-we-pay-for-technical-support/</link>
		<comments>http://www.ictchampions.org.uk/2009/04/how-much-should-we-pay-for-technical-support/#comments</comments>
		<pubDate>Mon, 06 Apr 2009 09:39:47 +0000</pubDate>
		<dc:creator>scipmark</dc:creator>
				<category><![CDATA[All Questions]]></category>
		<category><![CDATA[Budgeting]]></category>
		<category><![CDATA[Hardware]]></category>
		<category><![CDATA[Planning]]></category>
		<category><![CDATA[Policy]]></category>
		<category><![CDATA[Security]]></category>
		<category><![CDATA[Technical Support]]></category>
		<category><![CDATA[Troubleshooting]]></category>

		<guid isPermaLink="false">http://www.ictchampions.org.uk/?p=96</guid>
		<description><![CDATA[You can pay-as-you-go by the hour or take out a contract. What you pay depends on what you need, the supplier, the number of computers you have, the level of support offered, your own capabilities and your location.
A sole trader is likely to charge upwards of £20 per hour and would expect to fix routine [...]]]></description>
		<wfw:commentRss>http://www.ictchampions.org.uk/2009/04/how-much-should-we-pay-for-technical-support/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Why do IT people tell me to turn it off and turn it on again?</title>
		<link>http://www.ictchampions.org.uk/2009/04/why-do-it-people-tell-me-to-turn-it-off-and-turn-it-on-again/</link>
		<comments>http://www.ictchampions.org.uk/2009/04/why-do-it-people-tell-me-to-turn-it-off-and-turn-it-on-again/#comments</comments>
		<pubDate>Mon, 06 Apr 2009 09:23:02 +0000</pubDate>
		<dc:creator>scipmark</dc:creator>
				<category><![CDATA[All Questions]]></category>
		<category><![CDATA[Hardware]]></category>
		<category><![CDATA[Software]]></category>
		<category><![CDATA[Technical Support]]></category>
		<category><![CDATA[Troubleshooting]]></category>

		<guid isPermaLink="false">http://www.ictchampions.org.uk/?p=90</guid>
		<description><![CDATA[It’s a well-worn phrase, but does it really work? Before calling for help turn your machine off for 30 seconds and then restart. This may well resolve the issue you were having because closing down your computer shuts all running services and processes, whilst starting up restarts these services and process in the right order.
This [...]]]></description>
		<wfw:commentRss>http://www.ictchampions.org.uk/2009/04/why-do-it-people-tell-me-to-turn-it-off-and-turn-it-on-again/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Why is my computer running slowly?</title>
		<link>http://www.ictchampions.org.uk/2009/04/why-is-my-computer-running-slowly/</link>
		<comments>http://www.ictchampions.org.uk/2009/04/why-is-my-computer-running-slowly/#comments</comments>
		<pubDate>Mon, 06 Apr 2009 07:56:39 +0000</pubDate>
		<dc:creator>scipmark</dc:creator>
				<category><![CDATA[All Questions]]></category>
		<category><![CDATA[Buying]]></category>
		<category><![CDATA[Hardware]]></category>
		<category><![CDATA[Security]]></category>
		<category><![CDATA[Software]]></category>
		<category><![CDATA[Technical Support]]></category>
		<category><![CDATA[Troubleshooting]]></category>
		<category><![CDATA[Viruses]]></category>

		<guid isPermaLink="false">http://www.ictchampions.org.uk/?p=72</guid>
		<description><![CDATA[If your computer starts running slowly, or takes a long time to start up, it probably needs some attention. You may be able to do quite a lot yourself, or may need to ask for technical help.There are a number of things you could try:

Reduce the number of applications running in the background.
Add more RAM [...]]]></description>
		<wfw:commentRss>http://www.ictchampions.org.uk/2009/04/why-is-my-computer-running-slowly/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>

