Most staff, volunteers or trustees are not ICT experts and at times may need help to get the most from equipment, a website or database..
Help may come from a volunteer, someone in the staff team with technical knowledge, a staff member with ICT support in their job description, or a paid-for contractor or consultant. Sometimes [...]

Most staff, volunteers or trustees are not ICT experts and at times may need help to get the most from equipment, a website or database.
Short-term help. As problems occur, in troubleshooting, quick fixes, short-cuts, reminders, contact with external suppliers or volunteers.
Medium-term help. Routine tasks, such as back-up, security, software, password management, file management, inventory and [...]

An Accidental Techie is the person everyone turns to when their computer goes wrong. They may not have any IT qualifications, or have anything about IT support in their job description, but they know the answer to common problems.

You do not need to be a qualified accountant to offer financial support and you do not need a great deal of technical knowledge to help organizations to manage their ICT better.

When computers stop working it can be difficult to know what’s gone wrong, let alone how to fix it. Whether you work from home on a single computer or rely on a network of computers on multiple sites, it is important to think about how you tackle ICT problems when they arise.

If you use Microsoft Windows™ it is vital that you keep it up to date to prevent attacks from viruses and ensure best performance. Use the Microsoft update service to automatically check for updates and download and install the software required.

Anti-virus software works by comparing individual files with a list of known viruses. The list is usually updated at least every day by connecting to an online database which monitors the latest threats.

You can pay-as-you-go by the hour or take out a contract. What you pay depends on what you need, the supplier, the number of computers you have, the level of support offered, your own capabilities and your location.

It’s a well-worn phrase, but does it really work? Before calling for help turn your machine off for 30 seconds and then restart. This may well resolve the issue you were having because closing down your computer shuts all running services and processes, whilst starting up restarts these services and process in the right order.

If your computer starts running slowly, or takes a long time to start up, it probably needs some attention. You may be able to do quite a lot yourself, or may need to ask for technical help.

Mail merge is when you add names and address details to a printed letter or email, and may be used to personalise each message. It is helpful for contacting members or supporters in a personal way and can save you time.