Answers for Security

How can I manage the risks associated with ICT?

Potential risks related to ICT include risks to security, health and safety and financial stability. Information and valuable equipment may be lost, damaged or stolen. Or unauthorised people may gain access to sensitive information. Charities above a certain size must carry out risk assessments and may need to take technical advice to address ICT-related issues.

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What should I do about back-up?

A reliable back-up system protects your organisation when things go wrong. It is a vital ingredient in safe and secure ICT operations and can be installed and operated at relatively low cost. Although it is a technical issue it is the responsibility of trustees and manager to make sure that data is secure and the […]

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Is it wise for people in our office to use Facebook?

It depends what they use it for, but it’s probably an advantage if it helps you stay abreast of current trends and improves your communications.

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How can I keep my copy of Microsoft Windows up to date?

If you use Microsoft Windows™ it is vital that you keep it up to date to prevent attacks from viruses and ensure best performance. Use the Microsoft update service to automatically check for updates and download and install the software required.

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How often should I scan my computer for viruses?

Anti-virus software works by comparing individual files with a list of known viruses. The list is usually updated at least every day by connecting to an online database which monitors the latest threats.

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How can I stop viruses attacking my computer?

It is almost impossible to stop viruses attacking your computer so you must make sure you are able to deal with them.

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How much should we pay for technical support

You can pay-as-you-go by the hour or take out a contract. What you pay depends on what you need, the supplier, the number of computers you have, the level of support offered, your own capabilities and your location.

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Why is my computer running slowly?

If your computer starts running slowly, or takes a long time to start up, it probably needs some attention. You may be able to do quite a lot yourself, or may need to ask for technical help.

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Why do I need an Acceptable Use Policy?

An Acceptable Use Policy includes guidelines and procedures explaining how you expect staff, volunteers or clients to behave when using your computers. It may link to legal issues, health and safety, staff discipline or financial management.

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How can I make sure my data is secure?

Managers and trustees must take data security seriously and must take appropriate steps to avoid sensitive data falling into the wrong hands. This includes client information, staff and volunteer details, financial information or confidential reports. Have a written policy about using and storing passwords and include it in your induction information. Store data in as […]

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What should I do about data protection?

Data protection is about protecting people, not data. People can be harmed if their data is misused or falls into the wrong hands, or if inaccurate or insufficient data is used to make decisions that affect them. Before collecting, storing or using data for the first time always check you are complying with the Data […]

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Produced by the Regional ICT Champions who were a Capacitybuilders funded project coordinated by NAVCA from 2008 to 2011