Answers for Policy

How can I manage the risks associated with ICT?

Potential risks related to ICT include risks to security, health and safety and financial stability. Information and valuable equipment may be lost, damaged or stolen. Or unauthorised people may gain access to sensitive information. Charities above a certain size must carry out risk assessments and may need to take technical advice to address ICT-related issues.

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What should I do about back-up?

A reliable back-up system protects your organisation when things go wrong. It is a vital ingredient in safe and secure ICT operations and can be installed and operated at relatively low cost. Although it is a technical issue it is the responsibility of trustees and manager to make sure that data is secure and the […]

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How can I make my ICT more accessible?

There is no one-size-fits-all solution for making computers and the internet accessible to people with disabilities. Talk to the person to identify their needs.

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What does accessibility mean?

In terms of ICT accessibility is about making sure services and information can be used by a wide range of people. It is also about making adjustments to computer equipment to enable staff, volunteers and service users to be more productive.

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What is ICT?

ICT stands for Information and Communications Technology and is an umbrella term that covers computer hardware and software, the internet, mobile phones and the other computer-based tools and applications we use. Many people also refer to Information Technology, or IT, and the terms are usually taken to mean the same thing.

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What are the health and safety risks when using ICT?

Computer equipment is rarely dangerous but the way it is used can be a hazard to the health of staff, service users and volunteers. The Health and Safety at Work Act lays down legal standards for computer equipment and requires employers to take steps to minimise risks for all workers.

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What does ICT have to do with good governance?

Trustees may have valuable practical ICT skills but their key role is to ensure that policies are in place to cover legal responsibilities such as personal safety, data protection and health and safety. They must also help develop and implement plans to ensure the organisation has the resources and support it needs.

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How can ICT help my organisation?

ICT is a tool to enable your organisation to work more efficiently and be more effective.It can help you do better things and do things better.

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What can I do about green computing?

There are lots of very simple ways of reducing the environmental impact of the ICT you use.

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How can I stop viruses attacking my computer?

It is almost impossible to stop viruses attacking your computer so you must make sure you are able to deal with them.

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How do I know what ICT training I need?

Most staff, volunteers or trustees need to be happy using a mouse, saving and retrieving files, working with different programmes, turning a computer on and off, sending and receiving emails, writing, printing and saving documents in a word processor and looking things up on the internet.

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How often should we replace our computers?

Sales of new IT equipment are often driven by the demands of new software, especially system software such as new versions of Windows™. At the same time ICT prices have dropped to levels at which it is often cheaper to replace than to repair or re-use equipment.

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How do I get rid of old ICT equipment?

Very carefully. There are legal constraints on what you are allowed to do, environmental issues about behaving responsibly and security issues about removing data.

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How much should we pay for technical support

You can pay-as-you-go by the hour or take out a contract. What you pay depends on what you need, the supplier, the number of computers you have, the level of support offered, your own capabilities and your location.

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Which books can help me with my ICT?

Online information such as the ICT Knowledgebase is a great resource but sometimes a book is better. User-friendly options such as Dummies Guides are handy as a reference, as well as for learning new skills.

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Produced by the Regional ICT Champions who were a Capacitybuilders funded project coordinated by NAVCA from 2008 to 2011