Answers for Planning

How do I learn about what kind of support I need to get the most from my ICT?

Most staff, volunteers or trustees are not ICT experts and at times may need help to get the most from equipment, a website or database.. Help may come from a volunteer, someone in the staff team with technical knowledge, a staff member with ICT support in their job description, or a paid-for contractor or consultant. […]

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How can I learn more about good management and governance of our ICT?

It’s important for senior managers and trustees to ensure good governance and management policies are in place covering legal responsibilities such as personal safety, data protection and health and safety. They must also help develop and implement strategic ICT plans to ensure the organisation has the resources and support it needs. The ICT Champions have […]

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How can I learn more about helping groups with their ICT?

Development workers offer a great deal of help to groups by recognising a need to plan properly, encouraging people to budget properly when fundraising and being aware of suppliers who are trusted by other people in your local networks. Some development workers may not be confident about ICT, and may not have detailed technical skills, […]

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What kind of support do I need to get the most from my ICT?

Most staff, volunteers or trustees are not ICT experts and at times may need help to get the most from equipment, a website or database. Short-term help. As problems occur, in troubleshooting, quick fixes, short-cuts, reminders, contact with external suppliers or volunteers. Medium-term help. Routine tasks, such as back-up, security, software, password management, file management, […]

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How can I manage the risks associated with ICT?

Potential risks related to ICT include risks to security, health and safety and financial stability. Information and valuable equipment may be lost, damaged or stolen. Or unauthorised people may gain access to sensitive information. Charities above a certain size must carry out risk assessments and may need to take technical advice to address ICT-related issues.

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How do I choose a database?

Databases are commonly used for managing contacts, monitoring or fundraising. Some organisations have the expertise to develop their own database, but most buy a package off the shelf or ask a developer to build something to suit their needs.

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What should I do about back-up?

A reliable back-up system protects your organisation when things go wrong. It is a vital ingredient in safe and secure ICT operations and can be installed and operated at relatively low cost. Although it is a technical issue it is the responsibility of trustees and manager to make sure that data is secure and the […]

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How can I make my ICT more accessible?

There is no one-size-fits-all solution for making computers and the internet accessible to people with disabilities. Talk to the person to identify their needs.

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What does accessibility mean?

In terms of ICT accessibility is about making sure services and information can be used by a wide range of people. It is also about making adjustments to computer equipment to enable staff, volunteers and service users to be more productive.

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What is ICT?

ICT stands for Information and Communications Technology and is an umbrella term that covers computer hardware and software, the internet, mobile phones and the other computer-based tools and applications we use. Many people also refer to Information Technology, or IT, and the terms are usually taken to mean the same thing.

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What do I need to use video conferencing?

Video conferencing via the web can save you time and money if you have a computer and a broadband internet connection for each participant, a low cost video camera and a service to manage the connection. It can save travel time to meetings, or change contact from infrequent longer meetings to more frequent short meetings.

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How can ICT help with our campaigning?

Many third sector organisations exist to campaign on a particular cause. Whether it’s for something in your local community or tackling problems on a global scale ICT can help make your voice louder.

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What are the health and safety risks when using ICT?

Computer equipment is rarely dangerous but the way it is used can be a hazard to the health of staff, service users and volunteers. The Health and Safety at Work Act lays down legal standards for computer equipment and requires employers to take steps to minimise risks for all workers.

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What is social media and web 2.0? What can I use it for?

‘Old’ media, such as newspapers and TV, is mainly about other people publishing information using expertise and tools that we can’t afford. ‘New’ media (often called Social Media) uses more conversational tools on broadband connections and mobile phones to create a more interactive and participative culture. Web 2.0 is not a technical specification but suggests […]

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How can I set up a survey that can be accessed through a web page?

You can use a website to conduct a survey as part of any feedback or evaluation process where the participants have access to the internet. There are several services available, including free options, and all offer the ability to design the forms and analyse the results.

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Produced by the Regional ICT Champions who were a Capacitybuilders funded project coordinated by NAVCA from 2008 to 2011