Answers for Hardware

How do I learn about what kind of support I need to get the most from my ICT?

Most staff, volunteers or trustees are not ICT experts and at times may need help to get the most from equipment, a website or database.. Help may come from a volunteer, someone in the staff team with technical knowledge, a staff member with ICT support in their job description, or a paid-for contractor or consultant. […]

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How do I make a video of someone and save it on the internet?

Most mobile phones or pocket video cameras can record short videos that are of high enough quality for this purpose. This is usually done by setting your handset to camera mode and then switching from photo to video mode (you may see an icon symbolising a camera). On pocket video cameras it’s often as simple […]

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What should I do about back-up?

A reliable back-up system protects your organisation when things go wrong. It is a vital ingredient in safe and secure ICT operations and can be installed and operated at relatively low cost. Although it is a technical issue it is the responsibility of trustees and manager to make sure that data is secure and the […]

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How can I make my ICT more accessible?

There is no one-size-fits-all solution for making computers and the internet accessible to people with disabilities. Talk to the person to identify their needs.

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What do I need to use video conferencing?

Video conferencing via the web can save you time and money if you have a computer and a broadband internet connection for each participant, a low cost video camera and a service to manage the connection. It can save travel time to meetings, or change contact from infrequent longer meetings to more frequent short meetings.

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How often should we replace our computers?

Sales of new IT equipment are often driven by the demands of new software, especially system software such as new versions of Windows™. At the same time ICT prices have dropped to levels at which it is often cheaper to replace than to repair or re-use equipment.

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How much should we pay for technical support

You can pay-as-you-go by the hour or take out a contract. What you pay depends on what you need, the supplier, the number of computers you have, the level of support offered, your own capabilities and your location.

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Why do IT people tell me to turn it off and turn it on again?

It’s a well-worn phrase, but does it really work? Before calling for help turn your machine off for 30 seconds and then restart. This may well resolve the issue you were having because closing down your computer shuts all running services and processes, whilst starting up restarts these services and process in the right order.

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Why should I write an ICT plan?

An ICT plan is not simply a shopping list for new boxes, gadgets and wires. It is a management tool to take you beyond the initial purchasing decisions to an ongoing process that makes sure you get the most from your investment. An ICT plan will include:

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Why is my computer running slowly?

If your computer starts running slowly, or takes a long time to start up, it probably needs some attention. You may be able to do quite a lot yourself, or may need to ask for technical help.

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Produced by the Regional ICT Champions who were a Capacitybuilders funded project coordinated by NAVCA from 2008 to 2011