Sales of new IT equipment are often driven by the demands of new software, especially system software such as new versions of Windows™. At the same time ICT prices have dropped to levels at which it is often cheaper to replace than to repair or re-use equipment.

Online information such as the ICT Knowledgebase is a great resource but sometimes a book is better. User-friendly options such as Dummies Guides are handy as a reference, as well as for learning new skills.

Registered charities can get very cheap software through a national scheme operated by Charity Technology Exchange. Visit their website for more details at www.ctx.org.uk. As an alternative any individual or organisation can download Open Source Software from the internet.

If your computer starts running slowly, or takes a long time to start up, it probably needs some attention. You may be able to do quite a lot yourself, or may need to ask for technical help.