It’s a well-worn phrase, but does it really work? Before calling for help turn your machine off for 30 seconds and then restart. This may well resolve the issue you were having because closing down your computer shuts all running services and processes, whilst starting up restarts these services and process in the right order.

Registered charities can get very cheap software through a national scheme operated by Charity Technology Exchange. Visit their website for more details at www.ctx.org.uk. As an alternative any individual or organisation can download Open Source Software from the internet.

An ICT plan is not simply a shopping list for new boxes, gadgets and wires. It is a management tool to take you beyond the initial purchasing decisions to an ongoing process that makes sure you get the most from your investment. An ICT plan will include:

If your computer starts running slowly, or takes a long time to start up, it probably needs some attention. You may be able to do quite a lot yourself, or may need to ask for technical help.

An Acceptable Use Policy includes guidelines and procedures explaining how you expect staff, volunteers or clients to behave when using your computers. It may link to legal issues, health and safety, staff discipline or financial management.

Managers and trustees must take data security seriously and must take appropriate steps to avoid sensitive data falling into the wrong hands. This includes client information, staff and volunteer details, financial information or confidential reports. Have a written policy about using and storing passwords and include it in your induction information. Store data in as [...]

Data protection is about protecting people, not data. People can be harmed if their data is misused or falls into the wrong hands, or if inaccurate or insufficient data is used to make decisions that affect them. Before collecting, storing or using data for the first time always check you are complying with the Data [...]

Mail merge is when you add names and address details to a printed letter or email, and may be used to personalise each message. It is helpful for contacting members or supporters in a personal way and can save you time.