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	<title>ICT Champions &#187; Accidental Techie</title>
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		<title>How do I learn about what kind of support I need to get the most from my ICT?</title>
		<link>http://www.ictchampions.org.uk/2009/06/how-do-i-learn-about-what-kind-of-support-i-need-to-get-the-most-from-my-ict/</link>
		<comments>http://www.ictchampions.org.uk/2009/06/how-do-i-learn-about-what-kind-of-support-i-need-to-get-the-most-from-my-ict/#comments</comments>
		<pubDate>Mon, 29 Jun 2009 13:02:28 +0000</pubDate>
		<dc:creator>PaulWebster</dc:creator>
				<category><![CDATA[Accidental Techie]]></category>
		<category><![CDATA[All Questions]]></category>
		<category><![CDATA[Free and Low Cost]]></category>
		<category><![CDATA[Hardware]]></category>
		<category><![CDATA[Passwords]]></category>
		<category><![CDATA[Planning]]></category>
		<category><![CDATA[Software]]></category>
		<category><![CDATA[Technical Support]]></category>
		<category><![CDATA[Viruses]]></category>
		<category><![CDATA[Workshops]]></category>

		<guid isPermaLink="false">http://www.ictchampions.org.uk/?p=529</guid>
		<description><![CDATA[Most staff, volunteers or trustees are not ICT experts and at times may need help to get the most from equipment, a website or database..
Help may come from a volunteer, someone in the staff team with technical knowledge, a staff member with ICT support in their job description, or a paid-for contractor or consultant. Sometimes [...]]]></description>
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		<title>What kind of support do I need to get the most from my ICT?</title>
		<link>http://www.ictchampions.org.uk/2009/06/what-kind-of-support-do-i-need-to-get-the-most-from-my-ict/</link>
		<comments>http://www.ictchampions.org.uk/2009/06/what-kind-of-support-do-i-need-to-get-the-most-from-my-ict/#comments</comments>
		<pubDate>Fri, 19 Jun 2009 13:28:48 +0000</pubDate>
		<dc:creator>PaulWebster</dc:creator>
				<category><![CDATA[Accidental Techie]]></category>
		<category><![CDATA[All Questions]]></category>
		<category><![CDATA[Planning]]></category>
		<category><![CDATA[Technical Support]]></category>

		<guid isPermaLink="false">http://www.ictchampions.org.uk/?p=480</guid>
		<description><![CDATA[Most staff, volunteers or trustees are not ICT experts and at times may need help to get the most from equipment, a website or database.
Short-term help. As problems occur, in troubleshooting, quick fixes, short-cuts, reminders, contact with external suppliers or volunteers.
Medium-term help. Routine tasks, such as back-up, security, software, password management, file management, inventory and [...]]]></description>
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		<title>What is an Accidental Techie?</title>
		<link>http://www.ictchampions.org.uk/2009/05/what-is-an-accidental-techie/</link>
		<comments>http://www.ictchampions.org.uk/2009/05/what-is-an-accidental-techie/#comments</comments>
		<pubDate>Wed, 27 May 2009 12:04:05 +0000</pubDate>
		<dc:creator>scipmark</dc:creator>
				<category><![CDATA[Accidental Techie]]></category>
		<category><![CDATA[All Questions]]></category>
		<category><![CDATA[Technical Support]]></category>
		<category><![CDATA[Training]]></category>

		<guid isPermaLink="false">http://www.ictchampions.org.uk/?p=381</guid>
		<description><![CDATA[An Accidental Techie is the person everyone turns to when their computer goes wrong. They may not have any IT qualifications, or have anything about IT support in their job description, but they know the answer to common problems.
Many organisations rely on an Accidental Techie for technical support. They may also make purchasing decisions, offer [...]]]></description>
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