Most staff, volunteers or trustees are not ICT experts and at times may need help to get the most from equipment, a website or database..
Help may come from a volunteer, someone in the staff team with technical knowledge, a staff member with ICT support in their job description, or a paid-for contractor or consultant. Sometimes [...]

Most staff, volunteers or trustees are not ICT experts and at times may need help to get the most from equipment, a website or database.
Short-term help. As problems occur, in troubleshooting, quick fixes, short-cuts, reminders, contact with external suppliers or volunteers.
Medium-term help. Routine tasks, such as back-up, security, software, password management, file management, inventory and [...]

An Accidental Techie is the person everyone turns to when their computer goes wrong. They may not have any IT qualifications, or have anything about IT support in their job description, but they know the answer to common problems.