Most staff, volunteers or trustees are not ICT experts and at times may need help to get the most from equipment, a website or database.

Short-term help. As problems occur, in troubleshooting, quick fixes, short-cuts, reminders, contact with external suppliers or volunteers.

Medium-term help. Routine tasks, such as back-up, security, software, password management, file management, inventory and licences, insurance, documentation or induction.

Long-term / strategic help. ICT planning, budgeting, project management, user testing, data protection, trends and new ideas.

Help may come from a volunteer, someone in the staff team with technical knowledge, a staff member with ICT support in their job description, or a paid-for contractor or consultant.

For more information visit:
http://www.ictknowledgebase.org.uk/lasamanagingictmodel