Comments on: What are my rights if my computer goes wrong? http://www.ictchampions.org.uk/2009/05/what-are-my-rights-if-my-computer-goes-wrong/ Helping meet the ICT needs of the Third Sector Wed, 01 Sep 2010 12:34:57 +0000 http://wordpress.org/?v=abc hourly 1 By: scipmark http://www.ictchampions.org.uk/2009/05/what-are-my-rights-if-my-computer-goes-wrong/comment-page-1/#comment-33 scipmark Wed, 10 Jun 2009 15:53:07 +0000 http://www.ictchampions.org.uk/?p=304#comment-33 Hi Morgan Thanks very much for the feedback - I clearly need to go back to our source materials to check this out. I will do some research based on your feedback and update the answer to suit. For the time being I suggest that anyone reading this question/answer should take advice based on their specific situation rather than rely on the answer given originally. Thanks Mark Hi Morgan
Thanks very much for the feedback – I clearly need to go back to our source materials to check this out. I will do some research based on your feedback and update the answer to suit.
For the time being I suggest that anyone reading this question/answer should take advice based on their specific situation rather than rely on the answer given originally.
Thanks
Mark

]]> By: Morgan Killick http://www.ictchampions.org.uk/2009/05/what-are-my-rights-if-my-computer-goes-wrong/comment-page-1/#comment-32 Morgan Killick Wed, 10 Jun 2009 12:12:25 +0000 http://www.ictchampions.org.uk/?p=304#comment-32 Love the cards but your answer on this one is misleading. This is because your intended audience (namely the Staff & Volunteers of organisations/business that are buying the products), do not have the same rights as consumers. The phrase 'dont be fobbed off by being told to get the manufacturer to repair it' is unhelpful. In many cases for organisations buying equipment it IS the manufacturers responsibility to repair, not the seller. I dont know about the 'six month' clause but if this is from consumer legislation or case law it would not apply to your audience - business-to-business contracts are excluded from consumer law right from Sales of Goods Act through to Distance Selling Regs. The link to consumerdirect is also misleading becuase your intended audience are not consumers, they are buying products on behalf of the legal entity that employs them, which has more limited rights than consumers. Email me if you want any more info. I dont mean to be pedantic, I just think its quite important that people do not fall out with their suppliers on matters where the supplier is operating perfectly within the law.. Love the cards but your answer on this one is misleading. This is because your intended audience (namely the Staff & Volunteers of organisations/business that are buying the products), do not have the same rights as consumers.

The phrase ‘dont be fobbed off by being told to get the manufacturer to repair it’ is unhelpful. In many cases for organisations buying equipment it IS the manufacturers responsibility to repair, not the seller.

I dont know about the ’six month’ clause but if this is from consumer legislation or case law it would not apply to your audience – business-to-business contracts are excluded from consumer law right from Sales of Goods Act through to Distance Selling Regs.

The link to consumerdirect is also misleading becuase your intended audience are not consumers, they are buying products on behalf of the legal entity that employs them, which has more limited rights than consumers.

Email me if you want any more info. I dont mean to be pedantic, I just think its quite important that people do not fall out with their suppliers on matters where the supplier is operating perfectly within the law..

]]>