What are my rights if my computer goes wrong?

Your contract is with the seller, NOT the manufacturer.  Don’t be fobbed off by being told to get the
manufacturer to repair it under warranty.
All goods sold must be of reasonable quality and fit for purpose, including any purpose you specifically mention to the seller. You have the right to reject faulty goods and obtain a refund, replacement, or repair up to a reasonable time, which is not defined in law as it depends on circumstances.

Goods which fail in the first six months are automatically presumed to have been faulty when you got them and you should get a replacement, refund or repair as of right. Repairs must be done to a satisfactory condition, within a reasonable time, without causing significant inconvenience.

Paying with a credit card gives you additional rights, as the credit card company becomes equally responsible for faulty goods. However, buying through PayPal doesn’t count, as you’re paying PayPal not the supplier.

For more details visit

www.consumerdirect.gov.uk/after_you_buy/know-your-rights

Suggestions, comments and questions


  1. Morgan Killick

    Love the cards but your answer on this one is misleading. This is because your intended audience (namely the Staff & Volunteers of organisations/business that are buying the products), do not have the same rights as consumers.

    The phrase ‘dont be fobbed off by being told to get the manufacturer to repair it’ is unhelpful. In many cases for organisations buying equipment it IS the manufacturers responsibility to repair, not the seller.

    I dont know about the ‘six month’ clause but if this is from consumer legislation or case law it would not apply to your audience – business-to-business contracts are excluded from consumer law right from Sales of Goods Act through to Distance Selling Regs.

    The link to consumerdirect is also misleading becuase your intended audience are not consumers, they are buying products on behalf of the legal entity that employs them, which has more limited rights than consumers.

    Email me if you want any more info. I dont mean to be pedantic, I just think its quite important that people do not fall out with their suppliers on matters where the supplier is operating perfectly within the law..

  2. scipmark

    Hi Morgan
    Thanks very much for the feedback – I clearly need to go back to our source materials to check this out. I will do some research based on your feedback and update the answer to suit.
    For the time being I suggest that anyone reading this question/answer should take advice based on their specific situation rather than rely on the answer given originally.
    Thanks
    Mark

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Produced by the Regional ICT Champions who were a Capacitybuilders funded project coordinated by NAVCA from 2008 to 2011